ITS Helpdesk Drop-Off Center

The DOC(drop off center) is a student operated hardware repair service operating out of the ITS Helpdesk on the first floor of the CMC. The purpose of this service is to help repair student’s personal computers.

Hours

The DOC is open 8am-5pm M-F during term. Keep in mind that the last two weeks of term we do not accept drop offs, other than issues related to comps.

Location

The DOC operates out of the ITS Helpdesk, on the 1st floor of the CMC. 

Liquid Spills

  1. Power off your device immediately

  2. Unplug your device, remove batteries if possible

  3. Leave your device off for at least 48 hours

  4. Bring your device to the ITS Helpdesk to have trained technicians assess and address any damage.

Do NOT put the device in rice to dry!
Rice limits air circulation which can slow the drying process. Worse, rice particles can get into the device, making problems worse! Do NOT put devices into rice after a spill. Instead, prop your device up and aim a small fan at it.

Submitting a DOC Ticket

If you would like to submit a ticket for your drop off in advance, follow these steps.

  1. Visit go.carleton.edu/helpdesk

  2. Click on Open a Ticket on the left side of the page

  3. Select Hardware & Software

  4. Scroll down to find and click on Student Drop-Off (note: you can only see this option if you are signed in)

  5. Click on Request Service

  6. Fill in all the necessary information and click Request

Preparing for a Drop Off

  1. Bring your computer

  2. The power cord

  3. Any accessories that may be related to your issue

  4. An external hard drive to back up your data (if you have one)

  5. Be ready to answer questions about the history of your computer, and details on the issue

Repair timeline

The goal of the DOC is three days or fewer, but this differs case by case.

Cost

The Student Drop Off Center will repair student's devices free of charge, except the cost of any parts that need to be ordered.

Communications

The DOC student workers will send detailed updates through email or a phone call, every 1-2 days(can vary by case).

Other Repairs Covered

  • Virus removal

  • Software troubleshooting

  • Basic hardware repairs. 

Questions?

Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999

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Details

Article ID: 137638
Created
Wed 9/8/21 4:54 PM
Modified
Wed 4/6/22 9:51 AM