ITCO Reservation Ticket Handling

Tickets for AV equipment reservations can come in via:

• Clients calling the ITS Helpdesk
• Clients emailing the ITS helpdesk
• Clients filling out a Reservation Form, found on this page
• Clients coming to the ITS Helpdesk in person

AV equipment reservations should be routed to Helpdesk 1

Use the ticket to confirm:

• The equipment requested

• The timeframe for pickup and return

• Answering any questions and clarifying policy with the client

Once the points above are confirmed and the Reservation is made in WebCheckout, the ticket may be closed