Troubleshooting newer Android devices can't add Eduroam (Fall 2023)

Android devices can vary widely in their capabilities and setups. In Fall 2023, we're seeing two types of issues.

Cannot Download or Install the eduroam CAT from the Google Play Store

There are two options that may work for you instead:

• A different app available from the Play Store called "geteduroam" which may work for you
• Configure your device manually

Error: "Profile Failed to Install: Please Check Your Lock Screen Settings"

NOTE: Because of variations in Android systems, the instructions here are approximate. Your settings may have different wording or exist in different places.

1. Go through normal steps for Android phone setup.
2. After entering your credentials you get an error saying that Eduroam CAT can’t complete because it doesn’t detect a lock screen (see screenshot above)
3. Select YES
4. Go to Settings > Network & Internet > Internet.
5. Select eduroam and manually configure the network.
6. When you get to the dropdown for CA certificate select the Eduroam certificate from the list. Here's an example of what that might look like:
7. Finish configuring the network as your device directs you

Your phone should now connect to the Eduroam network!

Still not working?

Not all android phones work the same way or have the same menus. Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999