Troubleshooting: Downloading Software

Summary

Instructions on how to download blocked files on browsers.

Body

Why is My Download being Blocked?

Sometimes, your browser may try to protect you from malicious files. This can happen if a file is too big for your browser to scan the file for safety precautions or for other reasons that you can find on Google Chrome blocks downloads support page. These reasons are very similar to other browsers.

Downloading Browser Blocked Software

STOP: Only follow these instructions if the you are downloading from a trusted source.

If your browser is trying to block something that you trust and that shouldn't be blocked, you can try our suggestions depending on why it's being blocked:

  • Can't Scan Files for Viruses: If you see a warning in your web browser that it can't scan a download for viruses, click Download Anyway.  If no similar options exist, try downloading the software in a different web browser.

  • Downloading Software That May be Dangerous: If you see a warning in your web browser that the software may be dangerous, select “Keep”, “Save Anyway”, or “Download Anyway”. If no similar options exist, try downloading the software in a different web browser.

Details

Details

Article ID: 136380
Created
Mon 8/2/21 3:18 PM
Modified
Fri 7/22/22 12:41 PM

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This page goes over some troubleshooting to try when a software is not downloading or installing.