Knowledge Base: Permissions and Visibility

  • Default to as much public visibility as possible so they can be navigated to from a Google search
  • For things that should NOT be public, restrict as little as possible so that more people in ITS can find what they need. Even if people can't always do everything because of access restrictions for certain systems, understanding the process can help anyway, and it can help people ask clearer questions or gather clearer information from clients
  • For very sensitive information, restrict as much as necessary
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ITS Knowledge Base Style Guide: Quick Start Guide
Overarching principles for Knowledge Base articles, plus specific decisions about naming conventions, use of images, etc that will help our Knowledge Base look consistent and predictable to our community.