Changing your Carleton Password: Faculty & Staff On Campus

Before Changing Your Password

• Set aside some time (about 30 minutes)
• Record your old password in case of future need and prepare to record your new password, preferably in a secure password manager

Change Your Password

1. Make sure that your Carleton-issued computer is connected to the wired Ethernet network (if this is impossible, please refer to the instructions for Faculty & Staff Off Campus)
2. If you use the Zulu phone app, fully log out of that application (link opens in a new tab)
3. For all your computers and wireless devices, "Forget" or "Remove" the eduroam WiFi network now (For Macs, you may have to find and remove the Eduroam Profile instead - here are our instructions on doing that.)
4. Turn off the WiFi on your Carleton-issued computer(s) so that they are forced to use the wired Ethernet network
   • Turn off the WiFi on macOS: Go to the Apple Menu > System Preferences (macOS 11-12) or System Settings (macOS 13-14) > Network > Wi-Fi > Turn Wi-Fi Off
   • Turn off the WiFi on Windows: Go to the Start Menu > Settings > Network & Internet > Wi-Fi > Toggle Wi-Fi Off
5. Change your password (link opens in a new tab)
   NOTE: If you are using Firefox or Safari and you reach a blank screen when using the link above, please open a Private Browsing Window or use Google Chrome to change your password

After Changing Your Password

1. Test your new password: Open a private browsing window and log into https://moodle.carleton.edu
2. Update Eduroam on all wireless devices
   • For iOS devices (iPhone, iPad, etc) 
   • For Apple Watches
   • For Android devices
   • For Apple computers
   • For Windows computers
   • For ChromeOS
   • For Linux
3. Update the Zulu Softphone (if you use it)
   1. Log into the VPN (required for Zulu)
   2. Log into Zulu using [your username]@carlpbx.its.carleton.edu as your username and your new Carleton password as your Zulu password.
4. Wait at least 15 minutes and then restart your Carleton-owned computer (you can do other things on your computer during this time)
5.  Log into your Carleton-owned computer using your new password (passwords on personal computers will remain unchanged)
   • If you use a Mac computer, your Keychain will likely ask you to log in with your old password in order to update to the new password
6. If you have not done so already, please add account recovery options to your account (instructions for account recovery options are here).

You're done!

What to Expect after You Change Your Password

• Your passwords to log into mobile devices and personally owned computers will not change.
• It may take time for site sessions to expire and request reauthentication. For example, Gmail may continue to log in automatically for some time before prompting you to enter your new password.
• If you have had your computer or browsers remember your passwords, you will need to enter your new password the first time you visit Carleton websites and systems rather than using the remembered password.
• On Windows computers, your regular Carleton password is not the same as your Bitlocker PIN or your .\admin account password. Those will remain unchanged unless you specifically change them.
• On Mac computers, your Keychain will need you to log in with your old password before you can update it to your new password.
• If you manage a Wordpress or Omeka site or site collection (cpanel) through Carleton:
  • If you access your site collection (cpanel), log into sites.carleton.edu using the new password you created for your Carleton account (Single-Sign-On or SSO). 
  • If you log in to sites not tied to Carleton, like Wordpress or Omeka, you will continue to use the same password you used before (most likely different from the password you use anywhere else at Carleton).

Need Help?

Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999