So you want to add to the ITS Knowledge Base

Great! The Knowledge Base is available for new content, and domain experts should be able add and maintain content as needed.

How can I edit/add articles?

Option 1 (for everyone): Submit content to editors via Ticket

• You can submit a ticket! Be sure to include your proposed text and anything else the editors might need to know to get started.

Option 2 (for ITS staff): Submit content to the editors via KB Draft

• If you're updating a ticket and you think that the thing you're writing could become the seed of a KB article, select the Create New Article radio button in the Update page. This then creates a "not submitted" article for further review and editing in the KB. Once the content has been edited and approved it can be published to the KB.
• While logged into the Knowledge Base, you should see a button on the right saying you can add a New Article. Click that and when you're ready, set the Status to Submitted. Upon review by any of the KB editors, this will then become a live article!
• Submit a ticket request assigned to the group Knowledge Base - CC
• Send content to Iris (and her trusty students) - email, slack, or google docs all work great!

Option 3 (for ITS staff): Be an author/editor

1. Iris can grant you edit writes in the Knowledge Base. Just submit your request via Ticket.
2. Please read the Style Guide!
3. Once you have rights and are logged into the Client Portal, you'll see buttons on the right that let you add or edit articles