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Most phone extensions will go to voicemail if a call is not answered after 15-20 seconds. When callers leave you a voicemail message, you will receive that message via email.
The email message will contain the audio recording (in mp3 format) and, if the message is less than one minute long, a transcript of the message. The transcription only works for messages left in English. You may listen to this mp3 recording on your cell phone by tapping on it or in Gmail by clicking on it.
Setting Up Your Voicemail
To set up a custom voicemail greeting, an extended absence greeting, and to record your name, please follow the steps below:
- Log into stoFaces, the site where you manage your online presence, including privacy and name pronunciation.
- Select the Voicemail option in the menu.
- Follow the instructions on the screen to record your custom greeting, set an extended absence greeting, and/or record your name for a standard greeting.
Deleting a Custom or Extended Absence Greeting
- Log into stoFaces, the site where you manage your online presence, including privacy and name pronunciation.
- Select the Voicemail option in the menu.
- Select the appropriate Delete button and confirm that you want to delete the greeting.
Leaving a Voicemail Message
To leave a voicemail message for someone, you can either:
- Dial their extension and wait for the voicemail system to answer. When done, hang up.
- To leave someone a message without ringing their phone, dial *XXXX where “XXXX” is their extension. The * will send it directly to their voicemail without ringing their phone.
Transferring a Call Directly to Voicemail
- While on a call with someone, press the transfer button (on the desktop phone) or transfer button under the three-dot menu (in Zulu softphone):
- Enter *XXXX where “XXXX” is the destination extension. The * will send it directly to their voicemail without ringing their phone.
- Press the transfer button again (on the desktop phone) or transfer icon and then checkmark (in Zulu softphone):
