iPad Checkout and Reservation

We can provide iPads for use in study abroad courses or for extended periods on campus. iPads can also be reserved by faculty request for coursework or research. 

To check out an iPad, contact the IT Helpdesk: Equipment Reservation & CheckoutRequests that are received by the Equipment Reservation & Checkout form will be given priority on a first-come, first-serve basis.

Apple Account

An Apple ID is required in order to download applications. Programs that you install (free or with a charge) will save to your Apple ID and not to the specific iPad.

How to create a new Apple ID

  • If you already have an Apple ID, log-in to access apps that you have previously downloaded.
  • To purchase an app for coursework or department work, please contact IT. IT does not purchase mobile apps for personal use.

It is not required to register a credit card to have an Apple account, but if you wish to install applications, you will need to register a credit or debit card. 

Technical Support

When you first receive your device, make sure to spend a couple of hours testing it out. If there are any issues, we can replace it.

On Campus

Submit a Hardware Issues ticket to IT and we will replace your iPad!

Traveling

Send in a Helpdesk ticket with the Asset # of the iPad and we may be able to troubleshoot the issue remotely. Do not reset the iPad unless you are connected to the Internet or you will be locked out of the device. We may be limited on troubleshooting that we can do if you are traveling.

Storing and Managing Data

If lost or accidentally deleted, we are not able to retrieve or restore information (notes, pictures, videos, etc) that is stored locally on the device. Upload all materials to a computer or Google Drive in order to save all content.

Traveling

Make sure to check your iPad storage to track how much space is available.

  • Upload materials to another device using the USB charge cord for the iPad. Using the cord, connect the device to a computer and navigate to the removable drive (similar to using a thumb drive) and drag-and-drop pictures from one device to another.

  • You may need to enter the passcode on the iPad to mark the computer as a trusted device. A notification message will appear if this is needed.

Returning the iPad

Do not return iPads to the IT Helpdesk - if you need to return an iPad, please contact IT to schedule an appointment. Make sure that all materials that you wish to keep are removed from the iPad. We will wipe and reset all devices once they are returned.

If the iPad is not returned by the return date or if there are any items missing/damaged, you may be charged a replacement cost or a hold may be placed on your account. Please let us know if you need some extra time to return the iPad and we could find an alternative date. We will need the following on return:

  • All items that were checked out (case, charger, iPad)
  • You need to sign out of your Apple ID and reset the passcode if it was changed
  • Your contact information and Asset # of the iPad
  • Apple Pencil (if applicable)

Logging out of the Apple ID (iCloud)

Make sure to log out of the iPad before returning the device. After clicking on Settings > make sure that no account is listed on the top left of the screen. If your Apple ID is left on the iPad and we are unable to contact you to remove it, there is a possibility that a hold may be placed on your account.

Policy Guidelines

To access the St. Olaf Policy Guidelines for checking out iPads, see the iPad Loan Policy Agreement.

Details

Article ID: 105818
Created
Tue 4/21/20 9:28 AM
Modified
Wed 5/11/22 10:24 AM